Information for Current Travelers

Updated May 19, 2020

Contact UnitedHealthcare Global Assistance (UHCG) for travel assistance services

If you need assistance due to sickness, including COVID-19, while traveling internationally, call UHCG. UHCG offers travel assistance services also provides assistance with emergency medical services, information services, emergency travel services and security evacuation services. 

  • Call 1-410-453-6330 (From outside the US) or 1-800-527-0218 (From US and Canada)
  • If you cannot call, then email
  • Please reference your policy number and UHCG ID number when making a call or sending email.
    • Faculty and Staff Business Travel Accident
      Policy: ADD N04223810 - UHCG ID Number: 363381
    • Student Off-Campus Accident
      Policy: ADD N04223822 - UHCG ID Number: 363391
    • Education Abroad Program (EAP)
      Policy: ADD N04834823 - UHCG ID Number: 362881 

Returning from travel

UC travel directives include a requirement that individuals on campus with a recent travel history from a CDC Level 3 country must self-isolate for 14 days from the time they left the Level 3 country and practice social distancing. CDC travel guidance for Level 3 countries applies to all travelers returning from a Level 3 country for any purpose, including personal travel.  Subsequent guidance is that symptomatic health care workers returning from Level 3 countries or from US states and other domestic locations with CDC travel restrictions related to COVID-19 no longer require a 14-day quarantine.

Be aware of State of CaliforniaCounty of Santa CruzCounty of Santa Clara and County of Monterey orders.   

Get information about Travelers Prohibited from Entry to the United States and Travelers Returning from High Risk Countries

Get campus information.

Faculty and Staff

Faculty and staff who are required to self-isolate may not return to campus until they have self-isolated off campus for a period of 14 days. For faculty and staff who live on campus, there is an exception that they can return to their home to self-isolate at home.


Students who are required to self-isolate may not return to campus until they have self-isolated off campus for a period of 14 days. Contact Slug Support if you are unable to quarantine at your permanent residence, and have arrived in Santa Cruz by emailing

Additionally, due to the COVID-19 pandemic, the campus is encouraging all students to return home and participate in remote instruction. If you are not able to return home and must re-enter the campus after self-quarantining, please contact the Student Health Center with any health-related questions/issues by calling our Nurse Advice Line 831-459-2591, or seek information on the website

If you are a student impacted by UCEAP suspensions, then look for communication directly from UCSC Study Abroad.